Refund policy

Timber Creek Hand-Tied Jigs – Return & Exchange Policy

Effective as of [insert date]


1. Scope & Eligibility


  • We hand-craft each jig individually, including custom names, color-patterns, weights and finishes. Because of that, items are considered custom and unique in many cases.
  • We will accept returns or exchanges only under the following conditions:
    • The jig arrives defective (e.g., hook bent or broken, incorrect weight, gross manufacturing defect).
    • The wrong product was shipped (you ordered “Blue Lightning 3/16 oz” and we sent “Golden Stinger 1/8 oz”).

  • For buyer’s-remorse (you simply changed your mind or the color didn’t match your expectation) returns are not guaranteed, though we may allow store-credit or exchange at our discretion.
  • Items that have been used (fished with), modified, or show wear are not eligible for a refund.



2. Timeframe


  • You must request a return or exchange within 10 calendar days of receipt of your order.
  • After we approve, the item must be returned (shipped) to us within 15 calendar days of the approval date.



3. Condition of Returned Item


  • The item must be returned in its original condition (unused / unfished), with original packaging (if applicable).
  • We recommend including your order number, original shipping packing slip (if you still have it), and a short note describing the reason for return.
  • Use a shipping method with tracking, as we cannot be responsible for lost return shipments.



4. Who Pays Shipping?


  • If the return is due to our error or a defect, we will cover the return shipping cost or provide a prepaid label.
  • If the return is for buyer’s-remorse or other non-defect reason, you will be responsible for the return shipping cost.
  • Original shipping fees are non-refundable (i.e., we do not refund the shipping charge originally paid, unless the item was defective or our error).



5. Refunds, Credits & Exchanges


  • For approved returns of defective/wrong items: we will issue either a full refund (to the original payment method) or an exchange for the same item (or equivalent) at no extra cost.
  • For returns due to buyer’s-remorse: we may issue store credit (rather than a cash refund) equal to the item cost minus original shipping and return shipping (if applicable).
  • Refunds/exchanges will be processed once we receive and inspect the returned item (to verify condition). Please allow up to 7 business days after we receive the package for the refund/credit to appear.
  • If you requested an exchange and the replacement item is shipped, we’ll notify you of tracking and expected shipping time.



6. All Sales Final Clause (Where Applicable)


  • Some of our special-edition color-ways or limited-run jigs (for example “Pig Sniper – Serial #”, “Monkey Milk – Limited 50 units”) may be designated as final sale — no returns, no exchanges. Such designation will be clearly stated on the product page or at checkout.
  • Even in final sale cases, we will honour defects or shipping errors.



7. How to Initiate a Return/Exchange


  • Send an email to [your business email] with your order number, date of purchase, item name/weight/color, and a description of the issue. Include photos if the item is defective or damaged.
  • We’ll respond within 1–2 business days with instructions (e.g., authorization number, return address).
  • After you ship, reply to the email with the tracking number. Once we receive the package and inspect it, we’ll process the refund/exchange.



8. Important Notes & Disclaimers


  • Please verify weight, color, style, name, and description of your jig at checkout. Because these are hand-tied and often small batches, exact visual matches to screen photographs may vary slightly.
  • We are not responsible for lost or damaged items after you ship the returned package — please use a tracked method.
  • We reserve the right to refuse returns or exchanges if the returned item fails to meet the condition requirements (unused, original packaging, etc.).
  • This policy applies to purchases made through our website and/or our physical store at J&R Bait & Tackle; if you purchased via a third-party marketplace, their policies may also apply.
  • This policy is subject to change; we recommend checking this page or our checkout terms each time you order.